Privacy Policy

Last updated: 28 July 2026

This Privacy Policy explains how Kiwi Innovate / Kiwi International Publishing House("we", "us", or "our") collects, uses, stores, and shares personal information when you use our websites, forms, and related services.

1. Information we collect

Depending on how you interact with us, we may collect:

Contact details — name, email address, phone number, and WhatsApp number
Service details — enquiry type, portfolio or journal preferences, institution or affiliation, and messages you send us
Documents — files you upload for plagiarism / AI Turnitin checks or editorial review
Payment and status data — payment status, payment identifiers, assignment status, and related timestamps
Technical data — IP address, browser type, device information, and basic usage logs needed to operate and secure the site
Account data — for authorised admin users, login email and authentication-related information

2. How we use information

We use personal information to:

Respond to enquiries and provide requested services
Process portfolio reservations, track payment and assignment status, and show status in My Requests
Run document checks and editorial workflows you request
Contact you by email, phone, or WhatsApp about your requests (including automated status replies when you message our WhatsApp Business number)
Operate, secure, and improve our websites and admin tools
Comply with legal obligations and resolve disputes

3. WhatsApp and email

If you contact us on WhatsApp or provide a phone number with a reservation, we may match your number or email to your request records to reply with payment and assignment status. Transactional messages about an active request are part of delivering the service. Marketing messages, if any, can be declined by contacting us.

4. Sharing of information

We may share information with:

Service providers who host our infrastructure, email, messaging, or payment tooling, under confidentiality obligations
Staff and contractors who need access to fulfil your request
Authorities when required by law or to protect rights, safety, or integrity of our services

We do not sell your personal information. Documents submitted for review are used only for the service you requested, unless you agree otherwise.

5. Cookies and similar technologies

We may use cookies or similar technologies that are necessary for login sessions, security, and basic site operation. We do not use personal information from cookies to sell advertising profiles. You can control cookies through your browser settings; disabling some cookies may affect signed-in features.

6. Retention

We keep personal data for as long as needed to provide services, maintain business records (including payment and reservation history), resolve disputes, and meet legal requirements. Documents and enquiry records may be deleted or anonymised when no longer required.

7. Security

We apply reasonable technical and organisational measures to protect personal information. No method of transmission or storage is completely secure; please use strong passwords for any accounts and avoid sharing one-time codes or credentials.

8. Your choices and rights

Subject to applicable law, you may request access to, correction of, or deletion of personal information we hold about you, or ask questions about how it is used. Contact us using the details below. We may need to verify your identity before fulfilling a request. Some records may be retained where we have a lawful need to keep them.

9. Children

Our services are directed to adults and professional or academic users. We do not knowingly collect personal information from children under 18. If you believe a child has provided data, please contact us so we can delete it.

10. International processing

Our systems and providers may process data in India or other countries. By using our services, you understand that information may be transferred to and stored in such locations with appropriate safeguards for the context of the transfer.

11. Changes

We may update this Privacy Policy from time to time. The "Last updated" date above will change when we do. Material changes may also be communicated through the website or by email where appropriate.

12. Contact

Privacy questions or requests: karthickkiwi@gmail.com or meenalochinip@gmail.com. Phone: 9940436461 / 9940389791.